Terms of Service
Please read these terms carefully before using our lottery services. By accessing or using RedRockLotto.com, you agree to be bound by these Terms of Service.
Last Updated: January 1, 2025
Table of Contents
1. Agreement to Terms
These Terms of Service constitute a legally binding agreement between you and RedRockLotto.com (referred to as "we," "us," "our," or "the Company") governing your access to and use of the RedRockLotto.com website and lottery services.
By accessing our website, creating an account, or purchasing lottery tickets through our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy, Cookie Policy, and Responsible Play Guidelines.
If you do not agree to all of these terms, you must immediately discontinue use of our services and refrain from purchasing lottery tickets through our platform.
Important Notice
These terms may be updated from time to time. Continued use of our services following any changes constitutes acceptance of the modified terms. We recommend reviewing these terms regularly to stay informed of any updates.
2. Eligibility Requirements
Age Requirement
You must be at least 18 years of age to access our services, create an account, or purchase lottery tickets. This is a strict legal requirement under Australian gambling regulations.
We reserve the right to request proof of age at any time. Failure to provide adequate verification will result in immediate account suspension and forfeiture of any tickets or prizes.
Geographic Eligibility
Our lottery services are available to residents of Australia. You must be physically located within Australia at the time of ticket purchase and prize claim. Participation from outside Australia is strictly prohibited and may result in account termination.
Legal Capacity
You must have the legal capacity to enter into binding contracts under Australian law. You represent and warrant that you are not prohibited from participating in lottery activities by any applicable law, regulation, or court order.
Exclusions
The following individuals are not eligible to participate:
- Individuals under 18 years of age
- Employees and immediate family members of RedRockLotto.com
- Individuals who have voluntarily self-excluded from gambling activities
- Individuals subject to gambling prohibitions or restrictions by court order
- Individuals located outside of Australia at the time of participation
- Individuals using fraudulent identification or payment methods
3. Account Registration and Maintenance
Account Creation
To purchase lottery tickets, you must create an account by providing accurate, complete, and current information including your full name, date of birth, residential address, email address, and phone number.
Verification Requirements
We require identity verification for all accounts. You must provide valid government-issued identification and proof of address. We reserve the right to request additional documentation at any time to verify your identity, age, or eligibility.
Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access or security breach
- Ensuring your account information remains accurate and up-to-date
- Not sharing your account with others or allowing others to use your account
One Account Per Person
Each individual may maintain only one account. Creating multiple accounts is strictly prohibited and will result in the closure of all accounts and forfeiture of tickets and prizes.
Account Suspension
We reserve the right to suspend or terminate accounts that violate these terms, provide false information, engage in fraudulent activity, or pose a risk to other users or the integrity of our lottery services.
4. Lottery Game Rules
Each lottery game offered through RedRockLotto.com is governed by specific game rules that detail the format, odds, prize structure, and draw procedures. These rules are incorporated by reference into these Terms of Service.
Official Game Rules
Complete game rules for each lottery are available on the respective game pages. You are responsible for reviewing and understanding the rules before purchasing tickets. Game rules include but are not limited to:
- Number selection requirements and format
- Ticket pricing and purchase limits
- Draw schedules and procedures
- Prize tiers and winning combinations
- Odds of winning for each prize tier
- Jackpot calculation and rollover rules
Draw Integrity
All lottery draws are conducted using certified random number generation systems that comply with Australian gambling regulations. Draw results are final and binding. We maintain complete records of all draws and make verifiable draw proofs available to participants.
Odds Disclosure
We provide clear disclosure of the odds of winning for each prize tier in every lottery game. Odds are calculated based on the total number of possible combinations and the number of winning combinations for each prize level.
Important: Lottery games are games of chance. Past results do not influence future outcomes. Every draw is independent and random. Understanding the odds is essential to making informed decisions about participation.
5. Ticket Purchase Terms
Purchase Process
When you purchase a lottery ticket, you are entering into a binding transaction. Once a purchase is confirmed and payment is processed, the transaction is final. Tickets cannot be cancelled, refunded, or exchanged except as required by law or in cases of technical error by RedRockLotto.com.
Purchase Confirmation
Upon successful purchase, you will receive confirmation via email containing your ticket numbers, draw date, game details, and transaction receipt. You are responsible for reviewing this confirmation for accuracy immediately upon receipt.
Ticket Validity
Tickets are valid only for the specific draw date indicated. Tickets cannot be transferred between draws or between individuals. Each ticket is uniquely associated with your account and cannot be sold or transferred to another person.
Purchase Limits
We implement responsible gaming purchase limits to promote safe participation. Default limits may apply to new accounts, and you may set your own stricter limits through your account settings. We reserve the right to impose additional limits based on spending patterns or risk assessment.
Technical Errors
In the event of a technical error, system malfunction, or pricing error that affects your purchase, we reserve the right to void the affected transaction and refund your payment. We will notify you promptly of any such issues.
Draw Cutoff Times
Ticket sales close prior to each draw at the designated cutoff time. Purchases made after the cutoff time will automatically be entered into the next available draw. Cutoff times are displayed on each game page and in your purchase confirmation.
6. Prize Claims and Payouts
Prize Notification
If you win a prize, we will notify you via email and through your account dashboard. It is your responsibility to check your account regularly and maintain accurate contact information. We are not liable if you fail to receive prize notifications due to incorrect contact details or email filtering.
Claim Deadlines
All prizes must be claimed within 180 days of the draw date. Failure to claim a prize within this period will result in forfeiture of the prize. No exceptions will be made for unclaimed prizes after the deadline has passed.
Prize Verification
Before any prize is paid, we conduct verification procedures to confirm ticket validity, winner identity, and eligibility. You must provide any requested documentation including government-issued identification, proof of address, and tax identification information.
Prize Payment Methods
Prizes are typically paid via electronic bank transfer to the account registered in your profile. For prizes exceeding certain thresholds, additional verification and payment processing time may be required. Large prizes may require in-person claim procedures at designated lottery offices.
Tax Obligations
Winners are solely responsible for all applicable taxes on lottery prizes. In Australia, lottery winnings are generally not subject to income tax, however, you are responsible for understanding your personal tax obligations and consulting with tax professionals as needed.
Publicity Requirements
By accepting a major prize, you may be required to participate in reasonable publicity activities as permitted under Australian law. However, winners may request anonymity to the extent allowed by applicable regulations.
Prize Payment Timeline
Minor prizes are typically processed within 1-3 business days. Major prizes require additional verification and may take 7-14 business days to process.
Division 1 jackpot prizes may require up to 30 business days for complete verification and payment processing.
7. Payment Terms and Processing
Accepted Payment Methods
We accept various payment methods including credit cards, debit cards, and approved electronic payment services. All payments are processed through secure, encrypted payment gateways that comply with PCI-DSS standards.
Payment Authorization
By providing payment information, you authorize us to charge the specified amount for lottery ticket purchases. You represent and warrant that you have the legal right to use any payment method provided and that the information you supply is accurate and complete.
Payment Security
We do not store complete credit card information on our servers. Payment processing is handled by certified third-party payment processors who maintain the highest security standards. We are not responsible for any charges, fees, or issues arising from your payment provider.
Transaction Fees
The ticket prices displayed include all applicable fees. We do not charge additional processing fees for standard payment methods. However, your financial institution may impose their own fees for transactions.
Refund Policy
Lottery ticket purchases are final and non-refundable except in cases of:
- Technical errors that prevent ticket entry into the intended draw
- Duplicate charges or payment processing errors by RedRockLotto.com
- Service cancellation by RedRockLotto.com before the draw occurs
- Situations required by Australian consumer law
Declined Payments
If a payment is declined, we will notify you immediately. The ticket purchase will not be completed, and no entry will be made into the lottery draw. Repeated payment failures may result in account restrictions.
8. Responsible Gaming Commitment
We are committed to promoting responsible gaming practices and providing a safe environment for lottery participation. Our Responsible Play Guidelines, available at /responsible, are incorporated into these Terms of Service.
Self-Limitation Tools
You have access to various tools to control your gaming activity including:
- Daily, weekly, and monthly spending limits
- Session time limits and reminders
- Self-exclusion programs for temporary or permanent account closure
- Activity reports and spending history tracking
Self-Exclusion
You may request self-exclusion from our services for a minimum period of 6 months or permanently. During the self-exclusion period, you will be unable to access your account, purchase tickets, or claim prizes. Self-exclusion decisions are final and cannot be reversed before the end of the exclusion period.
Problem Gambling Support
If you or someone you know is experiencing gambling-related problems, support is available 24/7 through Gambling Help Online at 1800 858 858 or via online chat at gamblinghelponline.org.au. All services are free, confidential, and operated by trained professionals.
Our Responsibility
We actively monitor for signs of problem gambling behavior and may intervene by contacting you, imposing limits, or suspending accounts when we identify concerning patterns. Your wellbeing is our priority.
9. Prohibited Activities
The following activities are strictly prohibited and will result in immediate account termination and forfeiture of tickets and prizes:
Fraudulent Activities
- Providing false, misleading, or inaccurate information
- Using fraudulent identification or payment methods
- Creating multiple accounts to circumvent limits or restrictions
- Using another person's account or allowing others to use your account
- Attempting to manipulate draw results or lottery systems
Underage Participation
- Participating in lottery activities while under 18 years of age
- Allowing minors to access your account or purchase tickets
- Purchasing tickets on behalf of individuals under 18
System Abuse
- Attempting to hack, interfere with, or disrupt our systems
- Using automated systems, bots, or scripts to purchase tickets
- Reverse engineering or attempting to access source code
- Overloading systems through excessive requests or traffic
Prohibited Transactions
- Purchasing tickets while located outside of Australia
- Using VPNs or proxy servers to disguise your location
- Participating while subject to self-exclusion
- Selling, transferring, or reselling lottery tickets
Consequences of Violations
Violations of these prohibitions will result in immediate account suspension, forfeiture of all tickets and prizes, and potential legal action. We report suspected criminal activity to relevant authorities.
10. Intellectual Property Rights
Ownership
All content, features, and functionality on RedRockLotto.com including but not limited to text, graphics, logos, images, software, and design elements are the exclusive property of RedRockLotto.com and are protected by Australian and international copyright, trademark, and other intellectual property laws.
Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use RedRockLotto.com for personal, non-commercial lottery participation only. This license does not include any rights to:
- Reproduce, distribute, or display any content from our website
- Modify, adapt, or create derivative works
- Use our trademarks, logos, or branding without written permission
- Frame or mirror any content on other websites
- Use automated systems to extract or harvest data
Trademarks
RedRockLotto.com, and all related logos and designs are trademarks or registered trademarks of our company. Use of these marks without express written permission is strictly prohibited and may constitute trademark infringement.
User Content
Any feedback, suggestions, or other communications you provide to us become our property. We may use such content for any purpose without compensation or attribution to you.
11. Limitation of Liability and Disclaimers
Service Availability
While we strive to maintain continuous service availability, we do not guarantee uninterrupted access to RedRockLotto.com. We are not liable for service interruptions, technical issues, or maintenance downtime. We reserve the right to modify, suspend, or discontinue services at any time without prior notice.
Accuracy of Information
We make reasonable efforts to ensure the accuracy of all information on our website including game rules, odds, prize amounts, and draw results. However, we are not liable for errors or omissions. In cases of discrepancy, official draw records and game rules shall prevail.
Third-Party Services
We utilize third-party payment processors, identity verification services, and other service providers. We are not responsible for any errors, failures, or issues arising from these third-party services. Your use of third-party services is subject to their own terms and conditions.
Limitation of Damages
To the maximum extent permitted by Australian law, RedRockLotto.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to:
- Lost profits or revenue
- Loss of data or information
- Business interruption
- Emotional distress or personal injury
- Third-party claims
Maximum Liability
Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the total amount you paid for lottery tickets during the 12 months preceding the claim.
Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer rights or guarantees provided under the Australian Consumer Law that cannot be lawfully excluded.
12. Account Termination and Suspension
Termination by You
You may close your account at any time by contacting our customer support team. Upon account closure, you will forfeit any unused account balance and pending tickets, subject to applicable consumer protection laws. You remain liable for all activities that occurred under your account prior to closure.
Termination by Us
We reserve the right to suspend or terminate your account immediately, without prior notice, if:
- You violate any provision of these Terms of Service
- You provide false or misleading information
- You engage in fraudulent or illegal activities
- We are required to do so by law or regulatory directive
- We determine your account poses a risk to other users or our operations
- Your account has been inactive for an extended period
Effects of Termination
Upon termination or suspension:
- Your right to access and use RedRockLotto.com immediately ceases
- Valid winning tickets will be honored in accordance with prize claim procedures
- Non-winning tickets and unused account balances may be forfeited
- You must cease using all RedRockLotto.com intellectual property
- Provisions regarding liability, indemnification, and disputes survive termination
Appeal Process
If you believe your account was wrongfully terminated, you may submit a written appeal to legal@RedRockLotto.com within 30 days of termination. We will review your appeal and respond within 14 business days.
13. Changes to Services and Terms
Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our lottery services at any time, including but not limited to:
- Adding or removing lottery games
- Changing game rules, prize structures, or odds
- Modifying draw schedules or frequencies
- Updating payment methods or processing procedures
- Implementing new features or removing existing features
Changes to Terms
We may update these Terms of Service from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:
- Post the updated terms on RedRockLotto.com
- Update the "Last Updated" date at the top of this document
- Notify you via email for significant changes
- Provide reasonable notice before changes take effect
Continued Use
Your continued use of RedRockLotto.com after changes to these Terms constitutes acceptance of the modified terms. If you do not agree to the changes, you must discontinue use of our services and may close your account.
Active Tickets
Changes to these Terms do not affect tickets already purchased for scheduled draws. Those tickets remain subject to the terms in effect at the time of purchase.
14. Dispute Resolution and Governing Law
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Victoria for any disputes arising from these Terms or your use of our services.
Informal Resolution
Before initiating formal legal proceedings, you agree to first contact us at legal@RedRockLotto.com to attempt to resolve any dispute informally. We commit to working in good faith to resolve disputes through negotiation and communication.
Mediation
If informal resolution is unsuccessful, you agree to participate in mediation before pursuing litigation. Mediation shall be conducted by a mutually agreed-upon mediator in Victoria, Australia. The costs of mediation shall be shared equally between the parties.
Arbitration
For disputes exceeding AU$25,000, either party may elect binding arbitration under the rules of the Australian Centre for International Commercial Arbitration. Arbitration shall take place in Victoria, and the decision of the arbitrator shall be final and binding.
Class Action Waiver
To the extent permitted by law, you agree that any dispute with RedRockLotto.com will be resolved individually and not as part of a class action or representative proceeding. You waive any right to participate in a class action lawsuit against us.
Exceptions
Nothing in this section prevents either party from seeking injunctive or equitable relief in court for alleged violations of intellectual property rights or confidentiality obligations.
15. Regulatory Compliance and Licensing
Licensing
RedRockLotto.com operates under the appropriate lottery licenses issued by the Victorian Commission for Gambling and Liquor Regulation. We maintain full compliance with all applicable Australian gambling laws, regulations, and industry standards.
Regulatory Oversight
Our lottery operations are subject to regular audits and oversight by Australian gambling regulators. We cooperate fully with regulatory authorities and implement all required compliance measures to ensure player protection and fair gaming.
Anti-Money Laundering
We comply with Australian anti-money laundering and counter-terrorism financing laws. We implement robust identity verification, transaction monitoring, and reporting procedures. Suspicious activities will be reported to relevant authorities.
Data Protection
We comply with the Australian Privacy Act and handle your personal information in accordance with our Privacy Policy. We implement appropriate security measures to protect your data and respect your privacy rights.
Responsible Gaming Standards
We adhere to the Australian Gambling Research Centre's Responsible Gambling Code of Conduct and implement best practice responsible gaming measures including player protection tools, staff training, and support service partnerships.
Regulatory Information
For information about our licensing, regulatory compliance, or to file a complaint with regulatory authorities, please contact:
Victorian Commission for Gambling and Liquor Regulation
Website: vcglr.vic.gov.au
Phone: 1300 182 457
16. Contact Information
If you have questions, concerns, or need assistance regarding these Terms of Service, please contact us using the information below:
Postal Address
RedRockLotto.com Legal Department
PO Box 1234
Melbourne VIC 3001
Australia
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Response Times
We aim to respond to all inquiries within 2 business days. For urgent legal matters, please clearly mark your communication as "URGENT" in the subject line.
Thank You for Reading
By using RedRockLotto.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. We're committed to providing a transparent, fair, and enjoyable lottery experience.