Get in Touch

Our customer support team is available Monday through Friday from 9:00 AM to 5:00 PM AEST. For urgent responsible gaming support, please call the 24/7 Gambling Help Hotline at 1800 858 858. Email inquiries are typically responded to within 24 hours during business days.

Email inquiries are typically answered within 24 hours during business days. Phone inquiries are handled immediately during business hours. For immediate assistance with lottery game questions or account support, we recommend calling our support line during business hours.

We maintain several authorized lottery retail locations throughout Victoria, Australia. While our administrative offices are not open for walk-in visits, you can purchase tickets and receive support at any of our retail locations. Visit our Locations page to find a retailer near you.

Please provide your full name, contact information, and a detailed description of your question or concern. If your inquiry relates to a specific lottery game or ticket, include relevant details such as game name and purchase date. The more information you provide, the more efficiently we can assist you.

We take all complaints seriously. Please use the contact form above and select "Feedback" as the subject, or email us directly at contact@RedRockLotto.com with "COMPLAINT" in the subject line. Provide as much detail as possible, including dates, locations, and any relevant documentation. We will acknowledge your complaint within 24 hours and work to resolve it promptly.

Currently, our primary support services are provided in English. However, we can arrange interpretation services for non-English speakers upon request. Please indicate your language preference in your inquiry, and we will work to accommodate your needs.