Privacy Policy
Your privacy and data security are fundamental to our operations. This policy explains how we collect, use, protect, and manage your personal information.
Introduction
RedRockLotto.com operates as a licensed lottery service provider in Australia. We are committed to protecting your personal information and respecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 and applicable state and territory gambling regulations.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our website, create an account, purchase lottery tickets, or interact with our services. By using our platform, you consent to the data practices described in this policy.
We encourage you to read this policy carefully. If you have any questions or concerns, please contact our Privacy Officer at privacy@RedRockLotto.com.
Information We Collect
We collect various types of information to provide and improve our lottery services.
Personal Identification Information
When you create an account or participate in lottery activities, we collect:
- Full name, date of birth, and residential address
- Email address and telephone number
- Government-issued identification documents for age verification (18+)
- Username and password for account access
Financial and Payment Information
For secure transaction processing, we collect:
- Payment card details (processed through encrypted payment gateways)
- Bank account information for prize payments
- Transaction history and purchase records
- Billing and payment verification details
Security Note: Payment card data is encrypted and processed by PCI-DSS compliant payment processors. We do not store complete card numbers on our servers.
Lottery Participation Data
When you play our lottery games, we record:
- Ticket purchases, numbers selected, and draw entries
- Winning tickets and prize information
- Account balance, spending limits, and gaming history
- Responsible gaming preferences and self-exclusion settings
Technical and Usage Information
We automatically collect technical data when you use our platform:
- IP address, browser type, and device information
- Operating system and screen resolution
- Pages visited, time spent, and navigation patterns
- Referral sources and search terms used to find our site
- Cookies and similar tracking technologies (see our Cookie Policy)
Location Data
We may collect location information to:
- Verify your eligibility to participate in Australian lottery games
- Direct you to nearby retail lottery locations
- Prevent fraud and ensure regulatory compliance
- Provide location-specific content and offers
Location data collection can be disabled in your device settings, though this may limit certain features.
Communications and Correspondence
We retain records of:
- Customer service inquiries and support interactions
- Marketing preferences and communication consent
- Survey responses and feedback submissions
- Emails, chat transcripts, and phone call recordings
How We Use Your Information
Your personal information is used to provide, maintain, and improve our lottery services.
Service Provision and Account Management
- Create and maintain your player account with secure authentication
- Process lottery ticket purchases and manage your game entries
- Facilitate secure payments and process prize withdrawals
- Verify your identity and age to ensure 18+ compliance
- Provide customer support and respond to your inquiries
Regulatory Compliance and Legal Obligations
- Comply with Australian gambling laws and lottery regulations
- Report prize winnings to tax authorities as required by law
- Maintain records for auditing and licensing purposes
- Respond to law enforcement requests and legal proceedings
- Share winner information with regulatory authorities as mandated
Responsible Gaming and Player Protection
- Implement and enforce spending limits and self-exclusion programs
- Monitor gaming patterns to identify potential problem gambling behaviors
- Provide access to responsible gaming resources and support services
- Enforce age restrictions and prevent underage gambling
Security and Fraud Prevention
- Detect and prevent fraudulent activities and unauthorized access
- Monitor account activity for suspicious transactions or behavior
- Protect the integrity of lottery draws and results
- Safeguard your account and personal information from cyber threats
Marketing and Communications
With your consent, we may use your information to:
- Send you updates about jackpots, new games, and special offers
- Deliver personalized content and lottery recommendations
- Notify you about account activity, draws, and prize winnings
- Request feedback through surveys and promotional campaigns
You can opt out of marketing communications at any time through your account settings or by clicking unsubscribe in our emails.
Analytics and Service Improvement
- Analyze usage patterns to improve website functionality and user experience
- Conduct research and develop new lottery products and features
- Optimize website performance and troubleshoot technical issues
- Generate aggregated statistical reports for business intelligence
Information Sharing and Disclosure
We share your information only when necessary and always with appropriate safeguards.
Service Providers and Business Partners
We share information with trusted third parties who assist in operating our business:
- Payment Processors: To handle secure transactions and prize payments
- Identity Verification Services: To confirm age and identity compliance
- Cloud Hosting Providers: To securely store and process data
- Customer Support Platforms: To deliver efficient service and support
- Analytics Services: To understand usage patterns and improve our platform
All service providers are contractually obligated to protect your information and use it only for specified purposes.
Regulatory Authorities and Government Agencies
We may disclose information to:
- Australian lottery licensing and regulatory bodies
- Tax authorities for reporting large prize winnings
- Law enforcement agencies when legally required
- Courts and tribunals in response to legal proceedings
- Anti-money laundering and fraud prevention agencies
Prize Winner Disclosure
When you win a lottery prize:
- Your name, suburb, and prize amount may be published as required by lottery regulations
- Major prize winners may be featured in promotional materials (with consent)
- Winner information is shared with regulatory bodies for audit purposes
- Tax authorities receive reports of significant prize payments
Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity. You will be notified of any such change and your options regarding your personal data.
What We Don't Do
We do NOT:
- Sell or rent your personal information to third parties for marketing purposes
- Share your data with advertisers without your explicit consent
- Disclose sensitive information unless legally required or with your permission
Data Security
We implement comprehensive security measures to protect your personal information.
Encryption
All data transmission is protected using industry-standard SSL/TLS encryption. Payment information is encrypted and processed through PCI-DSS compliant systems.
Secure Storage
Personal data is stored on secure servers with access controls, firewalls, and regular security audits. Backups are encrypted and stored in geographically diverse locations.
Access Controls
Employee access to personal information is restricted on a need-to-know basis. All staff undergo security training and are bound by confidentiality agreements.
Monitoring
We continuously monitor our systems for vulnerabilities, suspicious activity, and unauthorized access attempts. Security incidents are investigated and addressed promptly.
Regular Updates
Software and security protocols are regularly updated to address emerging threats. We conduct periodic security assessments and penetration testing.
Breach Response
In the unlikely event of a data breach, we have incident response procedures in place and will notify affected individuals and authorities as required by law.
Your Role in Security
While we implement robust security measures, you also play a crucial role in protecting your account:
- Use a strong, unique password and change it regularly
- Never share your login credentials with others
- Log out after each session, especially on shared devices
- Be cautious of phishing attempts and suspicious communications
- Report any suspicious account activity immediately
Data Retention
We retain your information only as long as necessary for legitimate business and legal purposes.
Retention Periods
Account Information
Retained for the duration of your active account, plus 7 years after account closure for regulatory compliance and audit purposes.
Transaction Records
Maintained for a minimum of 7 years to comply with financial record-keeping regulations and for dispute resolution.
Prize Winner Information
Kept permanently as required by lottery regulations for historical records and verification purposes.
Marketing Communications
Retained until you opt out or your account is closed, whichever comes first. Consent records are kept for 3 years.
Technical and Usage Data
Typically retained for 12-24 months for analytics and service improvement, then anonymized or deleted.
Customer Support Records
Maintained for 3 years after the last interaction for quality assurance and reference purposes.
Secure Deletion
When data is no longer required, it is securely deleted or anonymized using industry-standard methods that prevent recovery or reconstruction.
Legal Holds
In certain circumstances (such as ongoing legal proceedings or regulatory investigations), we may be required to retain information beyond standard retention periods.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information.
Right to Access
You can request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.
Right to Correction
If you believe any information we hold about you is inaccurate, incomplete, or out of date, you can request corrections. We will update your information promptly upon verification.
Right to Deletion
You may request deletion of your personal information, subject to legal and regulatory obligations. Some information must be retained for compliance with lottery regulations and financial record-keeping requirements.
Right to Object
You can object to processing of your personal information for direct marketing purposes at any time. You can also request restrictions on how we process certain data.
Right to Data Portability
You can request your personal information in a structured, commonly used, machine-readable format to transfer to another service provider where technically feasible.
Right to Withdraw Consent
Where we process your information based on consent, you can withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.
Right to Complain
If you believe we have not handled your personal information appropriately, you can lodge a complaint with us or directly with the Office of the Australian Information Commissioner (OAIC).
Exercising Your Rights
To exercise any of these rights, please contact our Privacy Officer:
Email: privacy@RedRockLotto.com
Postal Address: Privacy Officer, RedRockLotto.com, [Address]
Phone: 1800 XXX XXX
We will respond to your request within 30 days and may require identity verification before processing certain requests.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze site usage.
Our website uses cookies and similar tracking technologies to improve functionality, remember your preferences, and analyze how you interact with our platform. These technologies help us provide a better, more personalized experience.
Types of Cookies We Use:
Essential Cookies
Required for basic website functionality, account authentication, and security. These cannot be disabled without affecting site performance.
Analytics Cookies
Help us understand how visitors interact with our website by collecting anonymous usage statistics and identifying areas for improvement.
Functional Cookies
Remember your preferences, settings, and previous actions to provide a more personalized experience across visits.
Marketing Cookies
Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness. These require your consent.
Managing Cookies
You can control cookie settings through your browser preferences or our cookie consent tool. Disabling certain cookies may limit website functionality.
View Full Cookie PolicyThird-Party Analytics
We use third-party analytics services to help understand website usage. These services may collect information about your online activities over time and across different websites. For more information, please review:
- Google Analytics Privacy Policy and Opt-out Options
Children's Privacy
We are committed to protecting children and preventing underage gambling.
Age Restriction
Our services are strictly for individuals 18 years or older. We do not knowingly collect information from minors.
Our Commitment:
- Mandatory age verification during account registration
- Monitoring systems to detect potential underage access attempts
- Immediate account suspension and investigation upon suspected underage activity
- Prompt deletion of any inadvertently collected information from minors
Report Underage Activity
If you become aware of any person under 18 years accessing our services, please report it immediately:
Email: safety@RedRockLotto.com
Phone: 1800 XXX XXX
International Data Transfers
Information about how we handle cross-border data transfers.
Your personal information is primarily stored and processed within Australia. However, some of our service providers and technology partners may operate internationally, which could result in your information being transferred to, or accessed from, other countries.
When we transfer personal information outside Australia, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy standards. This may include:
- Ensuring the recipient country has substantially similar privacy protections
- Implementing contractual clauses requiring recipients to protect your information
- Using encryption and secure transfer protocols for all cross-border data transmission
- Conducting due diligence on all international service providers
By using our services, you consent to these international transfers under the conditions described above.
Changes to This Policy
How we notify you about privacy policy updates.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated through:
- Email notification to your registered email address
- Prominent notice on our website homepage
- In-account notification when you next log in
We encourage you to review this Privacy Policy regularly. Your continued use of our services after changes are posted constitutes acceptance of the updated policy. If you disagree with changes, you may close your account.
Last Updated: January 15, 2025
Previous Version: Effective October 12, 2024
Contact Information
Questions or concerns about your privacy? We're here to help.
Privacy Officer
For privacy-related inquiries, data access requests, or to exercise your rights:
Email: privacy@RedRockLotto.com
Phone: 1800 XXX XXX
Mail: Privacy Officer, RedRockLotto.com, [Address], Australia
Customer Support
For general questions, account assistance, or technical support:
Office of the Australian Information Commissioner
If you believe we have not adequately addressed your privacy concerns, you can lodge a complaint with the OAIC:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Mail: GPO Box 5218, Sydney NSW 2001
We are committed to protecting your privacy and handling your information with care and transparency. Thank you for trusting RedRockLotto.com with your lottery entertainment.